Effective Date: [25/07/2025]

At BuyTeddyBears.uk, we are committed to protecting your personal data and your right to privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

BuyTeddyBears.uk
Email: support@buyteddybears.uk
Registered in the United Kingdom
We act as the data controller for the information we collect.

2. What Data We Collect

We may collect the following personal information:

• Full name

• Email address

• Shipping and billing addresses

• Phone number

• Payment information (via secure third-party processors)

• Purchase history

• IP address and device/browser data

• Cookies and usage data (see section 6)

3. How We Use Your Data

We use your information to:

• Process and ship your orders

• Send you order updates and transactional emails

• Provide customer support

• Improve our website performance and user experience

• Send you promotional emails (only with your consent)

• Comply with legal obligations

4. Sharing Your Data

We do not sell your personal data.

We may share data with:

• Trusted third-party service providers (e.g. payment gateways, shipping partners)

• Legal authorities if required by law

All third parties are contractually obligated to protect your data and use it only for the services they provide.

5. Your Rights (UK Residents)

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent at any time (for email marketing, for example)

• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please email us at support@buyteddybears.uk.

6. Cookies and Tracking Technologies

We use cookies to:

• Remember your cart and login preferences

• Analyze site usage (via Google Analytics or similar tools)

• Personalise content and ads

You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.

7. Data Retention

We retain your data only as long as necessary to:

• Fulfil your order

• Comply with legal and accounting requirements

• Provide after-sale support

8. Third-Party Services

We use trusted services such as:

• Shopify or WooCommerce (for e-commerce platform)

• Stripe or PayPal (for payment processing)

• Google Analytics
  Each service has its own privacy policy, which we recommend reviewing.

9. Data Security

We implement technical and organizational security measures (SSL encryption, limited access, secure servers) to protect your data from unauthorized access, disclosure, alteration, or loss.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website with the "Effective Date" at the top.

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